Assessor Resource

PUAOPE003
Manage the public information function at an incident

Assessment tool

Version 1.0
Issue Date: May 2024


This unit of competency involves the skills and knowledge required to gather, assemble and disseminate timely, tailored and relevant information to the community and media and if the Incident Controller requires and can also include government, incident personnel and their organisations.

An individual performing this role has the title of Public Information Officer and is typically appointed by the Incident Controller. Public Information Officers are required to liaise with the planning section, intelligence section/unit and other Incident Management Team (IMT) units to gather information about the incident. They then assemble this information into a form suitable for dissemination to the public, media and other stakeholders.

They will also provide timely and relevant information to stakeholders; provide warnings and information to threatened communities, other stakeholders and the public; liaise with news media; manage media liaison issues and consult with affected communities in conjunction with relief and recovery organisations and/or agencies.Authorisation to perform this role is subject to organisational policies and procedures.

No licensing, legislative or regulatory or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Media unit is established, as required, to liaise with and respond to enquiries from the media at the incident 
Media unit is communicated as the point of contact for the media, the public and other organisations for general information about the incident 
Current and timely information consistent with incident requirements and local knowledge is provided to the media, in accordance with organisational procedures 
Preparation and issuing of media messages is managed by the media unit, working in conjunction with media networks, to disseminate key messages 
Preparation of key messages for press conferences and other media events involving the Incident Controller, or other members of the incident management team, are drafted and managed by the media unit 
Media needs and deadlines are communicated within the public information section and to the incident management team 
Media liaison officers and/or escorts are appointed to support incident ground media liaison as approved by the Incident Controller 
Organisational requirements for media liaison are applied 
Initial briefing, including information required to manage the public information section, is obtained from the Incident Controller where the Incident Controller’s intent is confirmed 
 
 
 
 
 
Public information plan is prepared and objectives and strategies are specified to meet the information needs of the community and media 
 
 
 
 
 
 
 
Information and warnings unit is established, if required, to provide timely, tailored and relevant information and warnings to affected communities and stakeholders on behalf of the Incident Controller 
 
 
Media unit is established, as required, to liaise with and respond to enquiries from the media at the incident 
 
 
 
 
 
 
 
Community liaison unit is established, as required, to promote two-way communication between the incident management team and affected communities 
 
 
 
 
 
 
 
 
Communication is maintained, as required, with members of the incident management team through formal and informal meetings, briefings and debriefings 
 
Allocation and performance of public information resources is monitored and reviewed, in accordance with organisational procedures 
 
 

Forms

Assessment Cover Sheet

PUAOPE003 - Manage the public information function at an incident
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

PUAOPE003 - Manage the public information function at an incident

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: